Versand

Shipping Policy

Processing time:

Orders are processed within [1-2] business days of being placed. You'll receive a confirmation email once your order has shipped, along with tracking information if available.

Shipping costs and delivery times:

We offer free shipping on every order, with no minimum spend required. Orders typically arrive within 5-7 business days of shipping, depending on your location.

Delivery timeframes are estimates only and are not guaranteed. Factors outside our control, such as courier delays, customs processing, or extreme weather, can affect delivery times.

Order tracking:

Once your order ships, we'll email you tracking details so you can follow its progress. If you haven't received tracking information within [3] business days of ordering, contact us and we'll look into it.

Shipping destinations:

We currently ship to . If your delivery address falls outside these regions, please contact us before ordering to confirm we can deliver to you.

Order changes and cancellations:

If you need to change your shipping address or cancel your order, contact us as soon as possible. We can usually make changes before an order has shipped, but once it's dispatched we're unable to redirect or recall it.

Lost or damaged in transit:

If your order arrives damaged, or doesn't arrive at all within a reasonable time after the estimated delivery window, contact us with your order number. We'll investigate with the courier and arrange a replacement or refund in line with our Return and Refund Policy.

Incorrect address:

Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer, though we'll do what we can to help resolve the issue with the courier.

Contact us:

Questions about shipping? Email us at darcygc01@gmail.com and we'll be happy to help.

A few placeholders to fill in before publishing: your actual processing time, which countries you ship to, and your support email. Everything else lines up with what's already in your FAQ (free shipping, 5-7 day delivery, no minimum spend), so it should read consistently with the rest of your store.