退款政策

Returns:

We want you to love your RetroPod Classic. If you change your mind, you can return your order within 30 days of delivery for a full refund, provided the item is unused or only lightly used, in its original packaging, and in resalable condition.

To start a return, contact us with your order number and reason for return. We'll confirm the return is eligible and provide instructions for sending the item back.

Refunds:

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Since we offer free shipping on all orders, there's no shipping fee to deduct from your refund.

Damaged, faulty, or incorrect items:

If your RetroPod Classic arrives damaged, faulty, or if we've sent the wrong item, contact us within 30 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you, and in most cases you won't need to return the faulty item.

Warranty:

Every RetroPod Classic includes a 1-year limited warranty covering manufacturing defects. If a manufacturing fault appears after your return window has closed but within the warranty period, contact us and we'll arrange a repair, replacement, or refund as appropriate.

Exchanges:

If you'd like a different colorway instead of a refund, let us know when you contact us and we'll arrange an exchange where stock allows.

Your rights under Australian Consumer Law:

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to contact us:

Email us at darcygc01@gmail.com with your order number and we'll get back to you as soon as possible.

Feel free to adjust the refund processing window (5-10 business days is just a placeholder, use whatever your actual turnaround is) and drop in your real support email before saving.